Returns & Exchanges
At Durango Ski Barn, we want you to be completely satisfied with your gear, which is why we offer a 30-day return window for all unused equipment and apparel. Whether the fit isn't right or you've changed your mind, our goal is to get you back on the slopes with the perfect setup.
Initiate Your Return
Visit our online portal with your order number and email address to select the items you wish to return and print your prepaid shipping label.
Pack Your Gear
Place the items in their original packaging with all tags attached and include a copy of your packing slip to ensure fast processing.
Ship It Back
Drop off your package at any authorized carrier location; once scanned, you will receive a tracking notification for your return shipment.
Receive Your Refund
After our technicians inspect the gear for quality assurance, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing