Frequently Asked Questions
Everything you need to know before hitting the slopes.
How do I determine my correct ski or snowboard size?
Sizing depends on your height, weight, and skill level. Generally, a ski should reach between your chin and the top of your head. Please refer to our comprehensive Size Guide on the product pages or contact our experts for a personalized recommendation.
What is your return policy for seasonal gear?
We offer a 30-day return window for all unused gear in its original packaging. Please note that for safety reasons, mounted bindings are considered final sale unless there is a manufacturer defect.
Do you offer professional ski tuning and binding mounting?
Yes, our Durango-based workshop provides professional mounting, waxing, and edge sharpening. If you purchase both skis and bindings from us, mounting services are available at a discounted rate before shipping.
How long does shipping take for heavy equipment?
Standard shipping for skis and snowboards typically takes 3-7 business days within the continental U.S. All equipment is shipped in reinforced, double-walled boxes to ensure it arrives in pristine condition.
Are the products covered by a warranty?
All new equipment sold by Durango Ski Barn is covered by the full manufacturer’s warranty. This typically covers structural defects but does not cover damage from rocks, rails, or normal wear and tear.
Do you ship internationally?
Currently, we ship to the United States and Canada. International customers are responsible for any applicable customs duties or import taxes upon arrival.